On every product page this is stated and at check out you must tick "I accept terms & conditions before you can process your order, therefore you agree to the above.

Refund Exception

• All refunds if for any reason will be reviewed on a case by case for example if you have placed an order twice that is identical if you thought the payment didn’t go through. Then we will refund you the order that has been repeated.

Accidental Orders

• Exchange will be given if an order was made “accident wrong product ordered we will be exchange to the product required”.
• In case of any issues related to orders, it is crucial for customers to provide pictures and video evidence, as well as the order invoice, for the company to proceed with the inquiry. Without these documents, the company will not be able to address the customer's concerns or proceed with the inquiry.
• If the return is approved, we will process your refund within 10 business days.

Process of Refund

• Refunds will be issued to the original form of payment. If the return is approved, we will process your refund within 10 business days.
• Shipping costs are non-refundable, and the customer is responsible for return shipping costs.

Contact Details

• If you have any questions or concerns about our Return and Refund Policy, please contact our customer service team at Info@oilganic.co.uk.